![]() ![]() Wait until the system starts (it may take up to 15 minutes) and run Procmon.exe again.Īfter you have finished collecting the required log files, please provide them to your Kaseya Support Technician for further evaluation. Specify the path for the logs to be saved, then click OK. Select All Events in the Events to save section.Maximize Process Monitor and uncheck the option File -> Capture Events. Minimize Process Monitor and reproduce the issue. You can even go to the coffee shop and analyze from there. Before unpacking, make sure that the current user account has administrator privileges. You can simply run a Process Monitor scan on their computer, save the data over to a flash drive, and then load up Process Monitor on your blazing fast personal laptop and get to work analyzing what might have happened. Process Monitor is a Sysinternals program provided by Microsoft with the express purpose of monitoring the windows environment. The following guide outlines how to gather these logs:įirst: download and unpack procmon.exe. Sometimes you don't have access to the computer to run the tool interactively, or you don't want the end user seeing Procmon running on the computer. You can download it as part of the Sysinternals Suite. Under certain circumstances, Kaseya Support Technicians will require that you collect Process Monitor Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The Process Monitor (ProcMon) tool is used to track the various processes activity in the Windows operating system. Process Monitor is the second most downloaded tool from the Sysinternals toolkit. ![]()
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